FAQ

Call Us! – (865) 679-0334

Email Us! – info@butlercharter.com

You must submit a deposit, Signed Acceptance, and Terms by seven days after a booking is made - 25% of the booking amount is due as a deposit. Balance and Final Itineraries must be submitted 21 days before the service date.

If cancellation occurs:

• 22+ days before the service date, a full refund
• 21-14 days of service date - 25% of the booking
• 13-4 days of service date - 50% of the booking
• 72 hours of service date - 100% of the booking

We accept cash, checks (must be paid in full 21 days before departure), money orders, or credit cards (Visa, Master Card, American Express).

This varies by request. It depends on the length of the charter, mileage, size of the vehicle, etc. 

The balance (less deposit paid) is due 14 days before the trip’s departure date.

We don’t have a minimum size requirement, but we recommend taking at least 30 people to make the trip affordable.

No, the driver’s gratuity is not included in your price unless you ask for it to be included. We can add the gratuity to your confirmation as a line item, or you can give it to the driver directly.

We recommend 10-15%, depending on the service you receive.

Please consider additional gratuity if the driver is handling your luggage.

Yes, it is customary to reserve and pay for the driver’s room for overnight trips.

We have vehicles that seat 56 passengers.

Yes, you can speak to one of our dispatchers 24/7 at (865) 679-0334

We have on-call dispatchers ready to quickly resolve road failure situations.

Yes, of course, you can! We can also have your organization named as additional insured while riding in our vehicles.

Yes, it is customary to reserve and pay for the driver’s room for overnight trips.

Final itineraries must be submitted to Butler Charter and Tours Inc. 21 days before the service date. All itineraries must meet FMSCA DHOS rules. (15 hours on duty, 10 hours of drive time, 8 consecutive hours off - please remember all times must include time for pre/post safety checks, fueling, and cleaning.

All our drivers have CDLs (commercial driver’s licenses) with Air Brake and Passenger endorsements.

Yes, you may bring food and beverages aboard. We ask that you refrain from having any shelled products (peanuts, sunflower seeds, etc.) and no glass bottles or containers.

Butler Charter and Tours reserves the right to charge a cleaning fee.

Smoking, drugs, and alcohol are prohibited on all coaches. Please make sure any other snacks and beverages are in re-sealable containers.

Each bus has a designated luggage space. Each passenger should have no more than mid-size luggage and a small carry-on. The driver will handle luggage unless it exceeds the weight limit of 35 lbs.

Service companion animals are allowed on board the bus. Pets are not allowed.

Yes, you can play movies or music of your choice. Butler Charter and Tours does not provide movies or music; please bring your own.

You may leave your belongings on board; however, Butler Charter and Tours Inc are not responsible for any loss or theft.

Our friendly sales staff is standing by to answer any other questions you may have about Butler Charter and Tours Inc. We would love to hear from you. Please call or fill out the form below, and a team member will contact you as soon as possible.